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| TERMS & CONDITIONS |
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If you are returning an item or items, please read carefully the points below - otherwise the item will not be accepted by Concourse Records. Obtain a RMA (Returns merchandise authorisation) from Concourse Records (email sales@concourserecords.com). Items must be enclosed in original state - all accessories, manuals, software, warranties must be in close in their original packaging and undamaged (unless you have been informed otherwise). Use original packaging or repack with similar packaging. Ensure our full address is clearly displayed on the outside of the package, using a label. Do not write directly on the box/packaging. Securely repackage the item/items in the same way were sent to you. Returns take approximately 10 working days from receipt. We strongly recommend that you insure the item and register the post. All returns back to Concourse Records are paid by the customer unless otherwise agreed. Ensure the RMA number is on the box, otherwise the package will not be accepted. Returns Products and conditions Most items (unless reduced for clearance) may be returned within 30 days of purchase. Clearance products may only be returned when defective within 14 days of the shipped date. Consumables may not be returned if they have been opened, because they may need to be returned to the manufacturer. If you wish to cancel an order there will be not charge for doing so if you e-mail us - quoting the order reference number as given on your receipt - before the item is dispatched. If the item has already been dispatched then the best advice is do not open it when it arrives. You may then arrange for it to be returned to us (at your expense) and we will refund the price you paid for the cancelled item. COOLING OFF PERIOD You may decide to cancel the order within seven working days without giving a reason. The seven working days starts from the day after you receive the goods. If you wish to do this you should inform us by e-mail (sales@concourserecords.com) as soon as possible giving the order number as a reference. The goods must be unused and be received by us in a re-saleable condition including all accessories, packing etc. You will be required to organize and pay for the return delivery. We would advise that the packaging should be exactly as it was delivered and that you should arrange insurance against loss or damage in transit, otherwise these could be your responsibility. Please retain all of the original packaging materials as they are essential for the return of any goods. If replacement packaging is required it may be possible to provide it but there will be a charge, in this event please ask for a quote. The details of the return address are: Concourse Records We will refund all monies due once the goods have been received by ourselves and within 30 days of cancellation. INDEPENDENT ADVICE For further advice on this subject, you may find it useful to browse the following websites: CITIZENS ADVICE: http://www.adviceguide.org.uk Terms and Conditions of Sale The following terms and conditions apply to all transactions on www.concourserecords.com. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. IT IS ONLY WHEN WE HAVE DESPATCHED THE GOODS TO YOU THAT WE HAVE A BINDING CONTRACT AND IT IS ONLY AT THIS POINT THAT THE ITEMS WILL BE CHARGED TO YOUR CREDIT / DEBIT CARD. We have the right to refuse at our discretion to supply any goods ordered by you. Description of Goods/Warranty and Liability Although we warrant that the goods will, at the time of delivery, correspond to the description given by us, it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturers’ brochures & websites (where applicable). Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose Goods are not sold on a trial basis. If you buy goods which have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose. Typographical Errors In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed. Product Images / Specifications Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with an image or with a products specification, please let us know.
All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled. Delivery Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Unless otherwise agreed we may deliver by installments. Should the Customer request for the delivery to be by installments a further agreed carriage charge will be applicable. Failure by the Customer to pay for any installment or delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which the Supplier is then entitled to withhold. Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. Time Limitations for Notification of claims Damaged in Transit We cannot accept any claims for damage if the above time scales are not followed. Shortages Should the Customer be missing an item but has signed for the correct number of packages, the Customer must notify us within 48 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision. Incorrect Goods Non-Deliveries We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales, except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.
All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee for a period of 12 months or longer if relevant, this is in addition to the consumer’s statutory rights.
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